Evolutions of the Work Environment and Work Practices in a Post ERP Implementation Context

In this study we analyze the changes that occur in the workplace following the implementation of Information and Communication Technologies (ICTs) and explore how perceived individual performance is influenced by a number of perceived changes in work environments. We suggested a model we tested with a structural equation modeling (SEM) approach with PLS. This study shows that work overload, information overload, and empowerment are interrelated and influence employees work performance in a ICT post-implementation context. A comparison of two samples of 302 and 907 respondents also highlight differences between perceptions depending on the presence or absence of an ERP but overall show that this single criterion is not the only determinant for explaining the hypothesized relationships.